Q: How do I update my shipping address?
A: As long as we're able to catch your order before it processes for shipment, making a change to your address is no problem, but because we do our best to process orders as quickly as possible, time for change is very limited. Please email firstname.lastname@example.org with your full name, order number, and the updated shipping address.
If your order has already shipped: We will not be able to edit the address. Please contact USPS or UPS (dependent on which method your packaged was shipped) with a request to have the shipment rerouted or held for pick up. You will need your full name, shipping address, and tracking number.
If your package is marked as return to sender: We cannot do anything until the package is returned to our warehouse. If you have not contacted us to make other arrangements, we will refund the item(s) on your order. We cannot refund any shipping costs. Refunds take an average of 3-5 business days once processed.
Reshipment may be available upon request but you will be responsible for paying the reshipping fees. Please contact us once you notice your shipment being returned to coordinate reshipment.
Q: How do I cancel my order?
A: If you need to cancel an order, please contact us by email right away. We do our best to process orders quickly, so we can never guarantee that we will be able to cancel your order before it processes for shipping. Email email@example.com with your full name, order number, and the request for cancellation.
Once the order has been cancelled, a full refund will be issued. Refunds take an average of 3-5 business days to process back to the original method of payment.
If your order has already shipped, please see our return policy here.
Q: How do I edit an existing order?
A: Unfortunately we cannot edit orders once they are placed. If you would like to change sizes or want to add or remove something, please contact us right away to cancel your order. As long as it has not shipped, we’ll be happy to help. Once the cancellation is processed, the refund can take up to 3-5 business days to show back in your account. IMPORTANT: Please make sure that the items you want to reorder are still in stock before requesting to cancel your order, as once we cancel and refund an order, we cannot reverse the cancellation.
Q: I'm an international customer, will I have to pay customs fees?
A: International shipments may be subject to customs fees upon arrival in the destination country. Fashionably Humble is not responsible for collecting or paying these fees. Customs fees are the sole responsibility of the purchaser and will vary by country and product value. We have no control over how much will be due and cannot provide reimbursement.
If you're unsure if your country will require you to pay import/customs fees please contact your local post authority for information on customs laws in your area.
Q: My item is damaged, what do I do?
A: If you believe your item is damaged, please email firstname.lastname@example.org within 5 days of delivery. You should include your order number, a brief description of the issue, and a picture of the damaged item so that we can investigate. For clothing items, please do not wash or wear the clothing before contacting us about the issue.
Q: My order is missing an item, what do I do?
A: All of our orders are checked before shipping, but mistakes can happen.
If an item is out of stock and will not be available in the near future you will be emailed and refunded. We recommend checking your spam folder to make sure you did not receive an out of stock email from us prior to contacting us.
If you do not see an email and/or refund for an out of stock item please email email@example.com within 5 days of delivery with your order number, a brief description of the issue, and a photo of the packing slip included in your order so that we can look into the issue for you.
Once we've confirmed the shipping weight and that the item was not previously refunded, we will report the mistake, ship the missing item or process a refund for the item if it is no longer available.
Q: I received the wrong item, what do I do?
A: All of our orders are checked before shipping, but mistakes can happen. If you believe you received an incorrect item, please email firstname.lastname@example.org within 5 days of delivery. Make sure to include your name, order number, a brief description of the issue, and a picture of the item you received by mistake. We'll investigate and provide further instruction.
Q: What is your returns/exchanges policy?
A: Our returns/exchanges policy can be found here.
Q: When do you charge my card?
A: Payment is processed once you’ve finished the checkout process. Make sure you do not hit submit more than once. Clicking submit twice or more may result in duplicate orders.
If you’re concerned you’ve placed a duplicate order, please email email@example.com with a request to cancel and the order number(s) that you wish to have cancelled.
Q:The estimated ship date for my order has passed, but you haven't shipped my order ... what's going on?
A: We provide estimated ship dates based on several factors, including production time.
We do our best to make sure these dates are as accurate as possible, but sometimes things do get delayed. If a delay seems like it will be extensive (more than 2 weeks) we do our best to lock down a new estimate and alert everyone impacted via email. Make sure to check your spam folders, sometimes emails will get caught up there.
We understand this is frustrating, but thank you in advance for your patience.
Q:Why hasn't my order shipped? How long will it take to get my order?
A: Shipping in general is usually 7-10 business days. During busier seasons (holidays, sales, etc) processing time may be extended, and rush processing options may not be available.
Q: How can I track my order?
A: Once your order has shipped, you'll receive an email update with your tracking number.
Tracking information may not be updated immediately.
Q: My tracking hasn’t been updated, what can I do?
A: If you're noticing your tracking information has not been updated in a few days or your package says it was delivered, but you have not received it please contact the appropriate shipping carrier below for assistance.
UPS shipment support - 1 (800) 742-5877
USPS shipment support - 1 (800) 275-8777
Q: How much will my order cost to ship?
A: Shipping costs is at a standard price but will be changing beginning January 1, 2023. You will see your shipping options with final totals before you finalize your order, nothing will be charged unless you decide to move forward.
Q: Do you have size charts?
A: Any brand or sizing information, if available, can be found in the item description. All of our products are unisex unless noted otherwise.
Q: Why does my tracking say "Shipping Label Created, USPS Awaiting Item"?
A: This means that USPS has picked up your package from our warehouse but they forwarded it to the next mail facility without scanning it in. A package is not considered accepted (even when the mail carrier picks it up) until it is scanned in at a post office or mail distribution center.